Far too many Project Managers adopt the attitude that Testing and Commissioning is something that takes place in the last few days of the project, when all the walls and doors are up, all the heavy-duty electro-mechanical equipment is in place, and the client is almost ready to move in. As a result of such an approach, when problems do surface, it is often too late in the day to solve them. We do things differently.... Following appointment, we involve ourselves in the conceptual and detailed design of the building services, ironing out any errors or oversights which would otherwise manifest themselves as problems later in the project. At the same time, we set about planning and programming the various tasks which will feature in the course of the services project, tying suppliers and contractors to meaningful, achievable targets which will facilitate high-quality installation without the need for corner-cutting that often occurs when unrealistic milestones are imposed. We focus on T+C issues at an early stage, considering all factors which might impact upon successful proving and handover of the services plant, and acting to solve problems before they occur. Each task is then tracked in order that subsequent tasks are protected, with associated pro-active action being instigated to ensure that delays are minimised. Throughout the construction phase, we work hand-in-glove with the installation contractors, highlighting any defects or omissions which would result in inadequate levels of performance and efficiency. This role is performed in a hands-on, pro-active manner, which removes the need for negative reporting and achieves acceptable standards with minimal criticism or embarrassment. Following successful completion of the installation, we interface closely with the project's "hands-on" T+C team, assisting them with any technical queries or difficulties, certifying the accuracy of their test data and reporting independently on the overall quality of the services' performance. The end result of this approach is that the end-user takes up residence secure in the knowledge that all electro-mechanical problems have been detected, addressed and resolved prior to occupancy, and that the quality of their building services has been proven beyond doubt.